Policy & Procedures: [b]Prohibiting Offensive Behaviors
By Randall C. Resch
Spitting, cigarette butts, trash—it's everywhere. It makes me boil.
When it comes to towers jumping into company tow trucks, I don't care for these bad habits.
Tow company management should be committed to providing a smoke-free, garbage-free environment for employees who choose not to smoke. Second-hand smoke and loose trash are offensive and harmful to one's health. Equally offensive are those that chew, dip and spit tobacco.
As a lifetime non-smoker, I detest smokers who bear an attitude that "the world's my ashtray." Butts on the yard's pavement, snuffed-out in the shop, burn marks on truck seats ... it's a nasty habit that I'm dedicated to enforcing.
As one who took pride in my uniform and police vehicles, I was adamant that my police car had to be clean, washed and nice smelling if I was going to spend full shifts in it.
I dislike visual reminders that spitters also drive company trucks when I'd spy custom paint and graphics streaked by dried, crusty, spit streaks running parallel and down the truck's side.
My Employee Handbook is clear about offensive behaviors in my company's environment where it states:
"Our Company's goal is to provide a healthy and pleasant work environment to its employees and customers. The Company PROHIBITS tobacco and certain food products and their use on Company premises, within Company office spaces, and in Company vehicles.
"Employees shall refrain from tobacco and food products during the following specific conditions:
• As image is important, employees will not smoke in the presence of our customers, accounts, law enforcement personnel or other contracts. Smoking, outside company trucks, is allowed once the call or contact is completed.
• Smoking, chew, and spitting within the office or company compound is prohibited.
• Tow operators and service techs will not smoke, chew, and spit in company vehicles.
• Employees who smoke, chew, and spit may do so off-property during breaks.
• Spit-cups or containers are prohibited at desks, inside office spaces, the shop, or tow trucks.
• Tow operators will not smoke during fueling operations.
• Cigarette butts will be deposited in an appropriate receptacle; not on the pavement.
• Sunflower seed shells and gum will be disposed of properly; not in truck ashtrays, floors or other interior areas.
• At shift's end, work spaces and tow trucks shall be cleaned of trash items. Truck debris will be disposed of in appropriate locations.
• Employees who report to work areas are encouraged to report to management if work area was not cleaned to their satisfaction.
• Supervisors are responsible in enforcing these policies.
Why should I have to question why these activities continue? Come on guys, following the rules isn't difficult.
In case you didn't see it, this was a rant. Okay, I'm better now.Randall Resch is American Towman's and Tow Industry Week's Operation's Editor, a former California police officer, tow business owner and retired civilian off-road instructor for Navy Special Warfare. Randall is an approved instructor for towers serving the California Highway Patrol's rotation contract. His course is approved by the California law enforcement community. He has written over 500 industry-related articles for print and on-line. Randall was inducted into the International Towing & Recovery Hall of Fame in 2014.